If on receiving your order you are not happy with your purchase, please return the product within 10 days for a full refund provided the item is in its original condition and original packaging.

If you have used a product and found it to be damaged or faulty, please contact our support team for troubleshooting or to arrange returning the product for refund or repair, depending on the circumstance.

Twisp reserves the right to charge a reasonable administration/usage fee for returned orders should the returns process incur expenses.